Refund and Cancellation Policy

 

At Mtools, we strive to provide our customers with high-quality products and excellent customer service. If you need to cancel an order or request a refund, please review our policy below:

 

Cancellation Policy:

 

• To cancel your order, kindly reach out to our customer service team within 24 hours of placing your order.
• If your order has already been shipped, we are unable to cancel the order.

 

Refund Policy:

 

• Take an opening video to ensure that the product is in its original condition. If the product is damaged upon arrival, this video will serve as proof of the damage and will be necessary for us to process your return.

 

• If you receive a damaged or defective product, please contact our customer service team within 48 hours of receiving the product to initiate a return and refund process.
• If you receive an incorrect item, please contact us immediately to arrange for a replacement or refund.

 

• If you wish to return a product for any other reason, please contact our customer service team within 7 days of receiving the product to initiate a return and refund process.

 

Contact Information

 

• If you have any questions, concerns, or requests regarding refunds or cancellations, please feel free to contact our customer support team. Our dedicated representatives will be happy to assist you.

 

• Phone: [+91 99101 77118]

 

• Email: info@mtools.co.in

 

• The product must remain in its original packaging and be in the same condition as when it was purchased to be eligible for a refund.

 

• Refunds will be processed within 7 business days of receiving the returned product.

 
Please note that shipping and handling charges are non-refundable, and customers are responsible for the cost of returning the product to us.